Brighter Together Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we're maing renewable energy and home improvements more accessible to the everyday Aussie. Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies! We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021). Like what you've read so far? Read on for info on this role!
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What you will do As a Customer Support Officer, you flex your communication style to respond to many different types of people. You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards customer concerns. Maintain clean and updated data in CRM systems and utilise customer support experience across email, chat, or phone interactions, both inbound and outbound. You'll assist with · Account enquiries and document any customer details in the CRM · Account detail adjustments · Inbound vendor or merchants' enquiries · General enquiries / no account enquires · Process payments and document any payment promises or arrangements in the system · Assist with troubleshooting basic IT or application issues · Withdrawals & cancellations What You'll Bring · You have a passion for all-things customer support and have experience in a similar role, You are proficient in providing customer support via email, chat, or phone, both inbound and outbound. · Excellent communication skills: Strong communication skills are crucial. This includes verbal and written communication, as well as active listening and empathy. · Problem solving abilities: You have the capability to troubleshoot and resolve customer inquiries efficiently. · Empathy and understanding: You can empathise with customers and understand their perspectives. · Familiarity with CRM systems: You have used or are familiar with maintaining clean and updated data in CRM systems. · Adaptability and flexibility: You are at the ready to handle various customer inquiries and adapt to different situations. · Ability to work towards targets: Capability to meet or exceed KPIs and SLAs consistently. · Attention to detail at top-level with the ability to accurately and thoroughly record information and data. · Resilience and patience: You are able to stay calm and patient, especially when handling challenging situations or complaints. \n Benefits We're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family. · Flexible working arrangements to suit individual needs and a hybrid work model. · Employee share options - every new staff member is given an opportunity to join our Employee Share Option Plans (ESOP). · Exciting and regular social activities to keep you connected with your team and others in the business! · Nutritious snacks – who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. From from fresh bread, protein bars, chocolate, soy crisps – you name it! We also offer a carefully curated collected of wines and beer on top for those looking to unwind or enjoy a social moment. · End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers. Diversity and Inclusion At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment. -----------
Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future. Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality! If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response. Please note that as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.