Job Description:
Exelon is seeking a dedicated and reliable Customer Support Officer to join our team in Brisbane, Queensland. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, resolving any issues or queries they may have in a timely and efficient manner.
Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat.
2. Identify and assess customers' needs to achieve satisfaction.
3. Resolve customer complaints, troubleshoot problems, and provide appropriate solutions.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other members of the customer support team to ensure seamless service delivery.
6. Escalate complex issues to the appropriate department for resolution.
7. Continuously seek opportunities to improve customer service processes and procedures.
Requirements:
1. Minimum of 3 years of experience in customer support or a related field.
2. Excellent communication skills and a friendly, professional demeanor.
3. Strong critical thinking and problem-solving skills.
4. Ability to work well under pressure and handle multiple tasks simultaneously.
5. Proficiency in using customer support software and CRM systems.
6. Strong attention to detail and accuracy.
7. Bachelor's degree in a related field is preferred but not required.
Benefits:
- Profit sharing
- Paid sick leave
- Free food
Working Environment:
At Exelon, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing exceptional customer service with a focus on transparency and trust.
Equal Opportunity Statement:
Exelon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Apply before the deadline on July 12, 2024, to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
