Customer Support Officer

Transurban Group is currently seeking a dynamic and motivated Customer Support Officer to join our team in Brisbane, Queensland, AU. This is a part-time entry-level position with zero years of experience required.

**Responsibilities:**1. Provide exceptional customer support through various channels including phone, email, and chat.2. Resolve customer inquiries and issues in a timely and professional manner.3. Assist customers with account management, payments, and general inquiries.4. Collaborate with internal departments to escalate and resolve complex customer issues.5. Identify opportunities to improve customer experience and escalate feedback to the relevant teams.6. Maintain accurate customer records and documentation.

**Requirements:**1. Resourceful and motivated individual with a strong desire to help customers.2. Strong analytical skills and ability to problem-solve effectively.3. High emotional intelligence and ability to empathize with customers.4. Excellent communication skills, both verbal and written.5. Ability to work in a fast-paced environment and handle multiple priorities.6. Proficient in Microsoft Office suite and experience with CRM systems is a plus.

**Personality Traits:**Resourceful, motivated

**Soft Skills:**Analysis, emotional intelligence

**Benefits:**1. Travel opportunities2. Employee discounts3. Medical coverage

**Working Environment:**Our company values inclusivity and mentorship. We cultivate leaders who foster a supportive and collaborative work environment.

**Deadline to Apply:**July 7, 2024

**Equal Opportunity Statement:**Transurban Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We are committed to diversity and inclusion in the workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.