### Job Description: Customer Support Associate
**Company:** Principal Financial
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1
#### About Principal Financial:
At Principal Financial, we are dedicated to making a positive impact on the lives of our clients by providing innovative financial solutions. Our mission is to empower individuals and businesses to achieve their financial goals while aligning our work with a greater purpose. We believe that the strength of our company lies in the diversity of perspectives and experiences of our team members.
#### Job Summary:
We are seeking a motivated and detail-oriented *Customer Support Associate* to join our dynamic team. As an entry-level position, this role is ideal for candidates with a passion for customer service and a desire to contribute to a meaningful mission. You will be responsible for delivering exceptional support to our clients, ensuring their inquiries are addressed promptly and efficiently. You will have the opportunity to work independently while also collaborating with other team members to enhance the overall customer experience.
#### Key Responsibilities:
- **Customer Assistance:** Provide outstanding customer service by responding to inquiries via phone, email, and chat. Facilitate a seamless experience for clients by addressing concerns and resolving issues in a timely manner.
- **Issue Resolution:** Analyze customer issues and provide effective solutions while maintaining high levels of empathy and professionalism. Collaborate with other departments when necessary to ensure comprehensive support.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions in our customer management system. Ensure that all documentation adheres to company policies and procedures.
- **Feedback Collection:** Actively solicit customer feedback to identify areas for improvement in our products and services. Collaborate with the team to implement changes based on client insights.
- **Team Collaboration:** Work closely with your colleagues to ensure that the customer service team operates efficiently and effectively. Participate in team meetings and contribute to discussions regarding process improvements.
- **Product Knowledge:** Continuously build knowledge of our financial products and services to better assist customers. Stay updated on changes, enhancements, and new offerings to provide accurate information.
- **Training Support:** Assist in training new team members by sharing best practices and techniques for effective customer support. Foster a supportive learning environment within the team.
#### Qualifications:
- **Education:** High school diploma or equivalent required. A degree in business, communications, or a related field is a plus.
- **Experience:** 1 year of experience in customer service or a related field, preferably in a financial services environment.
- **Technical Skills:** Proficient in using various customer support software and tools, with the ability to quickly learn new technologies. Basic knowledge of financial products is an advantage.
- **Driven Attitude:** A self-motivated individual who takes initiative and strives to exceed expectations.
- **Independent Work Style:** Ability to work autonomously while managing multiple priorities in a fast-paced environment.
#### Personality Traits:
- **Driven:** A passionate individual who is goal-oriented and motivated to achieve personal and team successes.
- **Independent:** Comfortable working alone and making decisions while still being a collaborative team member when needed.
#### Soft Skills:
- **Analytical Skills:** Strong problem-solving abilities with a keen attention to detail and a capacity for critical thinking.
- **Teamwork:** Ability to work collaboratively with diverse teams to achieve common goals and enhance the overall client experience.
#### Benefits:
- Remote work flexibility to support work-life balance.
- Visa sponsorship opportunities for qualified candidates.
- Travel opportunities for professional development and networking.
#### Working Environment:
At Principal Financial, you'll align your daily work with a greater purpose, contributing to a meaningful mission that impacts the lives of our clients and communities positively.
#### Application Deadline:
Please submit your application by ******** . We look forward to learning how your unique skills and experiences can contribute to our team!
#### Equal Opportunity Statement:
Principal Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
