**Job Title:** Customer Support Associate
**Company:** Publix Super Markets
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description:
As a Customer Support Associate at Publix Super Markets, you will play a key role in delivering outstanding service and creating a positive shopping experience for our customers. You will be dedicated to helping customers with inquiries, resolving issues, and promoting our commitment to quality and community engagement. If you are a resourceful individual with a passion for delivering exceptional customer service, we want you on our team!
### Responsibilities:
- **Customer Interaction:** Provide high-quality customer support through various channels, including in-person, phone, and digital platforms. Address customer inquiries, concerns, and feedback promptly and with professionalism.
- **Issue Resolution:** Efficiently troubleshoot and resolve customer issues or complaints, ensuring satisfaction and enhancing the overall customer experience.
- **Product Knowledge:** Maintain an in-depth understanding of our product offerings, services, and promotions to effectively inform and guide customers.
- **Support Team Collaboration:** Work collaboratively with team members across different departments to ensure seamless customer service and operational efficiency.
- **Community Engagement:** Participate in corporate social responsibility initiatives, representing Publix in the community and contributing to our commitment to giving back.
- **Sales Support:** Assist in promoting special offers and programs to enhance sales and customer loyalty.
- **Documentation:** Keep accurate records of customer interactions, feedback, and any relevant follow-up actions in accordance with company policies.
- **Training and Development:** Engage in ongoing training and professional development opportunities to enhance skills and service delivery.
### Requirements:
- **Experience:** Minimum of 3 years of experience in a customer service or support role, preferably within the retail or food industry.
- **Education:** High school diploma or equivalent; further education in customer service or business management is a plus.
- **Personality Traits:**
- **Dedicated:** Demonstrates commitment to customer service excellence and strives to meet customer needs.
- **Resourceful:** Able to think critically and creatively to address challenges and find practical solutions.
- **Soft Skills:**
- **Communication:** Strong verbal and written communication skills that foster clear and effective interaction with diverse customer backgrounds.
- **Cooperation:** Ability to work with team members collaboratively, contributing to a positive and productive work environment.
- **Technical Skills:** Proficiency in using point-of-sale systems and other customer management tools; familiarity with Microsoft Office Suite is an advantage.
- **Availability:** Must be available to work flexible hours, including evenings, weekends, and holidays as needed.
### Benefits:
- **Free Food:** Enjoy complimentary meals during your shifts to keep you energized throughout the day.
- **Vision Insurance:** Access to vision insurance to support your overall health and well-being.
- **Training & Professional Development:** Opportunities for growth and advancement through comprehensive training programs.
### Working Environment:
At Publix, you will be part of a supportive and dynamic environment that values community involvement and social responsibility. We actively encourage our associates to engage in initiatives that give back to our local communities and promote sustainable practices.
### Application Information:
To apply, please submit your resume and cover letter detailing your relevant experience and motivation for joining Publix Super Markets by the deadline of ******** .
### Equal Opportunity Statement:
Publix Super Markets is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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We look forward to welcoming dedicated and resourceful individuals to our team who share our commitment to customer service excellence and community engagement!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
