Job Description:
ABM Industries is seeking a part-time Customer Support Associate to join our team in Brisbane, Queensland, Australia. This entry-level position is ideal for individuals with at least 1 year of experience in customer service and a passion for providing exceptional support to customers. As a Customer Support Associate, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with our company.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer issues and escalating complex problems to the appropriate department
- Providing product information, pricing, and availability to customers
- Processing orders and handling returns or exchanges
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer satisfaction
- Assisting with special projects and other duties as needed
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong critical thinking and problem-solving abilities
- Attention to detail and accuracy in data entry
- Adaptable and motivated to learn new skills
- Previous experience in customer service or a related field is preferred
- Must be able to work a flexible schedule, including evenings and weekends
Personality Traits:
- Adaptable: Ability to quickly adjust to changing circumstances and priorities
- Motivated: Driven to achieve goals and provide exceptional customer support
Soft Skills:
- Critical thinking: Ability to analyze information and make informed decisions
- Attention to detail: Ability to accurately and thoroughly complete tasks
Benefits:
- Paid Time Off (PTO)
- Paid sick leave
- Company transportation provided for work-related travel
Working Environment:
At ABM Industries, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive workplace leads to better customer service and employee satisfaction.
Deadline to Apply:
Please submit your application by July 14, 2024.
Equal Opportunity Statement:
ABM Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
