Customer Support Agent – Mexico

Department Customer Service


Location Mexico City



At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
Our Mexico team is currently looking for a Customer Support Agent to provide our clients world class support.
If you are a customer-oriented team player and you are looking to make your mark with an industry leader, we want to hear from you!



Your day-to-day



Answer first level support calls and emails from clients and offer a suitable solution
Guide and troubleshoot with the clients through diverse technical tasks such as audio connections and/or digital signage
Ensure the SLA agreements
Create work orders for service visits, product shipments and replacements
Coordinate customer service requirements with other appropriate departments as necessary (programmers, KAMS, warehouse, technicians)
Communicate solutions, successes, and opportunities to improve our services
Make the client feel comfortable with the service
Daily monitoring status of every network





Your qualifications



Fluent English (spoken and written)
Over 2 years of professional experience in customer services
Solution and customer oriented
Invest in continuous improvement and learning opportunities
Strong team-player
Ability to multi-task
Excel/Sales Force knowledge
High school certificate (Minimum)
Basic knowledge about digital signage and audio connections





Life at Stingray



A cool office space in Mexico City
Statutory benefits




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