Customer Success Specialist - Remote Work

Job Description:

Delek US Holdings is seeking a part-time Customer Success Specialist to join our team, with the opportunity to work remotely from Canberra, Australian Capital Territory, AU. As an Associate Level position, we are looking for someone with at least 4 years of experience in a similar role.

Responsibilities:- Provide top-notch customer support through various channels, including phone, email, and chat- Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner- Proactively identify opportunities for upselling and cross-selling products or services- Collaborate with cross-functional teams to address customer concerns and escalate issues when necessary- Conduct research to stay up-to-date on industry trends and best practices to better serve our customers- Assist in the development and implementation of customer success strategies to improve overall client satisfaction- Track and analyze customer data to identify patterns and trends, and make recommendations for improvement

Requirements:- Bachelor's degree in a related field- At least 4 years of experience in a customer success or account management role- Strong communication and interpersonal skills- Resourceful and adaptable in a fast-paced environment- Ability to think innovatively and conduct thorough research- Experience using CRM software and other customer management tools- Excellent problem-solving skills and attention to detail

Benefits:- Dental insurance- Free accommodation- Travel and spending expenses covered- Opportunities for professional development and advancement

Working Environment:At Delek US Holdings, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to apply: June 29, 2024

Equal Opportunity Statement:Delek US Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or any other characteristic. We encourage individuals of all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.