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Refine searchWork type Full time 1 Hybrid 1 Region Australia 1 Location Australia
Queensland 1 South Australia 1 Victoria 1 Western Australia 1 Brand Corporate Traveller 1 Category Corporate & Group Travel 1 Customer Success Representative Apply now Job no: 522171
Brand: Corporate Traveller
Work type: Full time, Hybrid
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia
Categories: Corporate & Group Travel
About the Opportunity The purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the business' customers.
As a Customer Success Representative (CSR) you will work closely with our Travel Managers and Customer Success Consultants to deliver value to customers by managing their inbound requests for Customer Success tasks including, but not limited to reporting, supplier negotiations, technical and non-technical program optimisation and identifying opportunities for growth through business reviews. The CSR will deliver a schedule of outbound customer activities as determined by agreed customer segmentation.
Productivity gains will be maximised by using best in market sales technology and automated solutions to optimise performance for both the business and the customer.
The CSRs' superior customer service and support will drive an increase in customer advocacy by creating referrals for the business and has a direct impact on increasing our CSAT and NPS scores.
This full time role can be based in Sydney, Perth, Brisbane, Melbourne or Adelaide.
What you will be doing: Respond to inbound enquiries from staff about customer-related tasks Provide customer facing reporting and insights as required First level support for maintenance and support cases including some technical system optimisation Make recommendations for improvement in Customer Success practices Share areas of opportunity with the Customer Success team to promote growth of share of wallet, increase product and service sales or to increase revenue Utilise CRM systems (Salesforce) to document activities
What you will need: Travel industry experience preferred but not essential Minimum 1 year of experience in a customer service-based role Development: individualised Learning & Development pathway options Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more Flexibility: Monday to Friday week,business hours with flexible options available Brightness of Future: career opportunities in a network of brands and businesses across theglobe -we promote from within Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym in selected head offices Mental Health: support and Employee Assistance Program for staff and family Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!
Apply today to join a world-class team! #LI-CM1#CTAU#LI-Hybrid
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. Applications close: 19 Jul 2024 E. Australia Standard Time
Customer Success Representative New South Wales, Queensland, South Australia, Victoria, Western Australia Corporate Traveller
Full time role can be based in Sydney, Perth, Brisbane, Melbourne or Adelaide.
Customer Success Representative New South Wales, Queensland, South Australia, Victoria, Western Australia Corporate Traveller
Full time role can be based in Sydney, Perth, Brisbane, Melbourne or Adelaide.
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