Customer Success Representative

Job Description:

We are looking for a passionate and adaptable Customer Success Representative to join our team at Bank of America Corp. in Canberra, Australian Capital Territory. As an entry-level position, no prior experience is required, making this a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:1. Engage with customers to understand their needs and provide solutions to their inquiries.2. Build strong relationships with customers to ensure their satisfaction and retention.3. Proactively reach out to customers to offer assistance and support.4. Collaborate with internal teams to address customer issues and provide timely resolutions.5. Educate customers on the benefits and features of our products and services.6. Identify opportunities for upselling and cross-selling to increase customer value.7. Monitor customer feedback and trends to continuously improve our services.8. Meet and exceed customer satisfaction targets and KPIs.

Requirements:1. Passionate about customer service and helping others.2. Adaptable and able to thrive in a fast-paced environment.3. Strong negotiation skills to effectively resolve customer issues.4. Excellent cooperation and teamwork abilities.5. Good communication skills, both verbal and written.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in using customer service software and tools.

Benefits:1. Paid sick leave to ensure your well-being.2. Company transportation for easy commute to work.3. Travel & spending expenses covered for work-related activities.

Working Environment:Join a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values innovation and growth. Grow your skills and expertise in a supportive and inclusive environment.

Equal Opportunity Statement:Bank of America Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability.

Deadline to apply: ********

If you are looking to start a rewarding career in customer service, apply now to become a Customer Success Representative at Bank of America Corp. in Canberra!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.