Customer Success Manager - LATAM (Spanish/ Portuguese Speaker)
Remote - United States
At Algolia, we are passionate about our customers so we're looking for an all star Customer Success Manager who is ready to join our team and help support our growing LATAM customer base. We need a dedicated advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value/ success to existing customers, inspire and sell the future of Algolia, encourage adoption and expansion, all while building delightful and long-lasting relationships.
YOUR ROLE WILL CONSIST OF:
Drive the onboarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention
YOU MIGHT BE A FIT IF YOU HAVE:
2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Fluent in Spanish OR fluent in Portuguese (Fluent in Spanish, Portuguese, and English is a plus)
Located in United States (Ideally located in East Coast time zone)
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks
Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
READY TO APPLY?If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!
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