We are looking for a Corporate Customer Success Manager to support our customers in our high-performing APAC team in Sydney, Australia!You will align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return on investment.What you'll be doing:Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goalsMeasure and monitor customers' achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholdersProvide insights concerning the availability and applicability of new features in Staffbase as relevantEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and servicesTranslate customer product usage data into actionable advice for customersEstablish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectivesWork cross-departmentally to find solutions to complex scenarios and integration issuesProvide mentorship for CSMs to help them grow their knowledge and provide premium customer experienceFoster team collaboration and help increase team expertiseMaintain deep knowledge of the Staffbase platformBecome an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase's product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing.What you'll need to be successful:3+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers.Experience in SaaS requiredStrategic problem-solving skills with the ability to translate business requirements into business valueStrong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practicesChallenger and growth mindsetTeam player who has fresh ideas when it comes to user adoption and churn mitigationAbility to collaborate with teams across the organization while also being able to work independently and as a self-starterProactive and driven project leader with experience executing complex solutionsExperience working in Internal Communications is a plus!Familiarity with Salesforce and Gainsight is also a plus!What you'll getCompetitive Compensation - we offer attractive salary packages including an Employee Stock Option PlanFlexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of 2400 AUD.Growth Budget - all employees get a yearly budget for external training of 1600 AUD.Wellbeing - in addition to yearly vacation days of 30 days p.a., we're running a 4-day work week every year in August with full payment.Support - we're offering support on private health insurance. Parents can get 12 weeks of paid parental leave.Team Building - Regular team and office events including the yearly Staffbase CampVolunteers Day - you'll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.Please note: this role is open for candidates who currently hold authorisation/right to work for any employer in Australia. We are unable to offer sponsorship for this position.
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