Account & Relationship Management (Sales)Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for employers and employees.Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection, and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.About The Role:The Customer Success team is responsible for the overall business and executive relationship with TELUS Health customers. The Customer Success Manager strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness with the TELUS Health solution.The Day-To-Day:Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives.Conduct ongoing business reviews that measure client success and build plans to achieve client success including:Driving continued engagement of the LifeWorks solution by providing innovative communication programs focused on user uptake and persistencyOngoing project statusUpcoming Product Roadmap presentationsStrategy sessions and solution optimizationEstablish recurring targets and monitor performanceProvide information about LifeWorks' company vision and product strategy as well as release readiness activitiesShare best practices and connect clients to other clients to share ideas and industry best practicesCreate high levels of customer advocacy and engagementSolicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer ExperienceWork closely with operational counterparts inside LifeWorks to drive issues to closureContinually advocate for Clients and find new ways to add value to the ClientDrive client engagement by connecting clients to the broader LifeWorks community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices collaborationManage and negotiate the renewal process when neededCoordinate contracting and delivery of additional ad-hoc servicesIdentify additional solution expansion opportunities and refer to salesAbout You:Post secondary education in Business, Technology, or a related field5+ years of experience in Account Management, Success Management or other customer-facing relationship roleFamiliarity with Employee Assistance, Wellness, Recognition, Perks or Human Capital Management marketFor You:Flexible work arrangement to suit your lifestyle.Contribute to the delivery of proactive employee mental health and related services in a sector that has a critical impact on the health, well-being, and welfare of others.Partner across a whole range of different industry sectors delivering best-in-class learning & development solutions.Engage in a range of diverse and rewarding work and career growth.Competitive salary, employee benefits and much more.
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