Customer Success Assistant - Remote Work

As a Customer Success Assistant at Reinsurance Group of America, you will play a crucial role in ensuring the satisfaction and success of our clients. This position is a remote work opportunity based in Canberra, Australian Capital Territory, AU, and is part-time with a seniority level of Associate.

Responsibilities:
- Provide exceptional customer service and support to our clients through various communication channels
- Develop and maintain strong relationships with clients to understand their needs and ensure their success
- Analyze data and reports to identify trends and opportunities for improvement
- Assist in onboarding new clients and guiding them through our product offerings
- Collaborate with cross-functional teams to address client needs and deliver solutions
- Proactively engage with clients to uncover potential issues and provide timely resolutions
- Maintain accurate records of client interactions and feedback in our CRM system
- Continuously seek opportunities to enhance the customer experience and drive retention and growth

Requirements:
- Bachelor's degree preferred
- Minimum of 3 years of experience in customer service or a related field
- Strong communication skills and ability to build rapport with clients
- Proven ability to multitask and manage competing priorities
- Motivated and energetic personality with a strong attention to detail
- Negotiation skills and ability to handle challenging situations with diplomacy
- Proficient in Microsoft Office Suite and CRM software
- Ability to work independently and in a remote setting

Benefits:
- Disability insurance
- Free accommodation
- Retirement plan
- Opportunities for professional development and growth within the company

Working environment:
At Reinsurance Group of America, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make an impact on our clients' success. Our team is collaborative, supportive, and dedicated to delivering the highest level of service to our clients.

Deadline to apply: ********

Equal opportunity statement:
Reinsurance Group of America is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.