Business/Systems Analysts (Information & Communication Technology)
Government - Local (Government & Defence)
$111K – $119K Total Remuneration Package (pro-rata) $98K – $105K Base Salary (pro-rata) Vacancy No: 5451 Temporary - Full-time (until June 2026) Applications close: Wednesday, 2 October 2024 11:59pm AEST Why work with us? At Council, we're proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team!
The Digital and Information Services branch delivers agile and transformative information and technology, enabling council to be a leader in providing innovative and sustainable services to its communities.
The Customer Solutions Analyst will support Council's service delivery by managing the lifecycle of business systems, business relationships and business processes by providing analysis and technical advice across the unit and to business areas. Responsibilities will include, but not be limited to:
Application support including problem resolution and support call management, lodgement and tracking of issues, report specification and writing, and Data Extract / Import.Managing vendor relationships on behalf of Council along with support call management and maintenance monitoring.Undertake systems analysis including reports to Management with a view to improving performance, quality, efficiency and standards.Ensure business processes, application functions, security, privacy and audit controls comply with internal and external governance requirements. This position is based in the Sunshine Coast City Hall , in the heart of Maroochydore CBD. This state of the art and sustainable building is designed to achieve an innovative and collaborative workspace.
About you As a Customer Solutions Analyst, you will have strong research, analytical problem solving and evaluation skills with the capacity to examine complex problems and develop innovative strategies, along with strong time management and organisation skills to manage significant projects and complex cases, managing competing priorities.
You will possess highly developed interpersonal and communication skills with particular emphasis in the areas of building effective relationships, consultation, negotiation, conflict resolution and assertiveness.
You will have demonstrated expertise in TechnologyOne Property and Rating application or equivalent enterprise application, and expertise in Microsoft SQL and TSQL database language, and Microsoft SQL Server database management tools.
As a requirement of this role, you will possess a Bachelor degree in Information Technology or relevant field and/or substantial proven relevant industry experience.
Our Culture & Employee Benefits Council is committed to creating an inclusive, culturally diverse , healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:
Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. Flexibility: We know it is important to balance life and work, therefore we offer flexible working arrangements and a hybrid WFH model that help you be your best.Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.How to apply Your written application should include:
A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile . Keep the key responsibilities in mind when addressing this criteria; andA current resume or curriculum vitae.Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
For specific enquiries contact John Donahoe during business hours on .
We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team .
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role. Sunshine Coast council's Vision is Australia's most sustainable region. Our focus is to enable an outstanding quality of life for our residents with an accessible, well-built environment. This motivates us to think about the way we work and the impact our decisions have on our community and environment.
We're transforming from regional center to regional city with over 8000 people moving to the region each year. We expect the region to over 500,000 residents by 2041.
As one of the fastest growing regions in Australia (and a delivery partner in the Brisbane 2032 Olympic and Paralympic Games), we're excited about the opportunities this will bring for our growing community.
Sunshine Coast council's Vision is Australia's most sustainable region. Our focus is to enable an outstanding quality of life for our residents with an accessible, well-built environment. This motivates us to think about the way we work and the impact our decisions have on our community and environment.
We're transforming from regional center to regional city with over 8000 people moving to the region each year. We expect the region to over 500,000 residents by 2041.
As one of the fastest growing regions in Australia (and a delivery partner in the Brisbane 2032 Olympic and Paralympic Games), we're excited about the opportunities this will bring for our growing community.
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