About the Home Bupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. You will be just minutes from local parks, beaches, cafes, shops and transport options. It consists of 163 beds, with high and low residential, respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. To learn more about our beautiful care home visit: Bupa Tugun | Palliative Care Gold Coast (bupaagedcare.com.au) Benefits of Bupa VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.Career development: You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it. About the Role As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. Duties Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them! Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.Skills and Experience Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.Intermediate to advanced skills across the MS Office SuitePrevious experience gained in a similar admin/customer service roleHighly developed organisation and time management skills – prioritisation and self-direction is key in this roleCulture We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. How to Apply Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website: https://careers.bupa.com.au Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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