Customer Service Role (across our branch network)Posted: 17/10/2024
Closing Date: 17/11/2024
Job Type: Permanent - Full Time
Location: Northern Rivers & City of Gold Coast Region
Job Category: Banking and Financial Services
About Summerland Welcome to Summerland, where banking meets community values. We are a customer-owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region. At Summerland, we prioritise the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility.
About the Opportunity We are looking to fill two (2) full-time permanent customer service roles in the following regions:
North Region (Kyogle, Nimbin, Bangalow, Kingscliff and the Pines)South Region (Lismore, Casino, Ballina, Evans Head and Grafton)These roles will require assistance in the branch network in a relief role and may be relocated to another branch permanently in the specific region to suit the business needs. You will provide superior service that meets the needs of our valued customers by delivering retail banking and lending products through various channels, including phone and email.
Supporting our local community, you will be the first point of contact for customers when they walk into our branches, delivering impactful customer experience that leads to enduring relationships. Your product knowledge, service experience and agility in meeting customer needs grows our customer base and brand awareness.
Whilst preferred, it is not essential for you to have a background in banking as we can teach the successful candidate all they need to know. What is most important is that your personal values align with our culture; possessing a positive can-do attitude and a commitment to genuine and meaningful conversations with the ability to link customer needs to the features and benefits of the most appropriate solutions.
This role provides career opportunities in retail banking and lending.
A Day in the Life of a Customer Service Banker (Banking Advisor) Provide exceptional customer service.Open accounts and assist customers with their current accounts face-to-face.Have meaningful conversations to provide the best outcome for customers helping them achieve their financial goals.Be brave and work with customers to set goals for aspirational financial targets.Stay connected with current and prospecting customers via phone and email.Receive support from team and Manager.Receive ongoing support and development during our extensive 4-week Induction and 6-month Probation Period.Receive coaching from Manager and regular monthly catchups.Working for Summerland Our values are:
People Matter MostBe BraveDefault to PositivityMake Each Other ProudKeep it SimpleOur value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer-owned banking philosophy with staff working together with an approach that is collaborative, open, and transparent to ensure the sustainability of community.
What We Can Offer In return for your hard work and dedication you will receive:
Attractive Salary + 11.5% SuperAdditional 5 days leaveAccess to paid volunteer leaveConcessions on retail banking and loans productsOther benefits include:
Transformational culture - award winning culture (Kincentric Best Employer 2020, 2021 & 2022)Extensive development and recognition programFlexible work optionsWellbeing framework including Employee Assistance Program (EAP)Working with a professional, passionate, and friendly teamJob DescriptionJoin our team. Apply today! If you are interested in a career in financial services, starting in a Customer Service role is the first step towards a fulfilling career working alongside a diverse and inclusive culture that is local and community focused.
To view the Position Description, please visit our Careers page.
Click "Apply" and upload your resume and cover letter addressing the selection criteria in your application.
Applications Close Sunday 17 November 2024. For further information about the position details or if you require any reasonable adjustments to the recruitment process or the role, please contact People & Culture on .
Desired Skills and ExperienceOur Recruitment Process Summerland promotes a culture that actively seeks to include, welcome, and value diversity to enable people to contribute their best work. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, young people, and people from culturally diverse backgrounds to apply for this job. Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components:
Resume and Cover Letter ScreeningInitial Phone InterviewLive Online or Face-to-Face InterviewsIf you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you.
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