Customer Service Representative role involves managing key accounts, handling inquiries, processing orders, and resolving complaints efficiently.
Responsibilities include coordinating with internal teams, maintaining client records, creating quotes and invoices, and overseeing service and product installations.
Requires 2+ years of experience, strong communication skills, and proficiency in Microsoft Office.Client DetailsThe client is a globally recognised company specializing in premium home and professional appliances.
Known for innovation and reliability, they deliver cutting-edge solutions across various sectors, ensuring customer satisfaction through exceptional service and support.
They value efficiency, quality, and customer-centric approaches, employing skilled professionals to maintain high standards in both product and service delivery.DescriptionWe are seeking a proactive and detail-oriented Customer Service Representative to join a dynamic team within a global leader in premium appliances.
The role involves ensuring efficient communication and support for key accounts while managing administration and order processing responsibilities.
This position is pivotal in maintaining high customer satisfaction through excellent service and adherence to company standards.Key Responsibilities: Act as the primary contact for key accounts via phone, email, and service platforms.Provide accurate information to clients regarding products, services, and solutions.Manage and process service and sales orders, ensuring seamless order flow from creation to dispatch.Handle client complaints and inquiries efficiently, maintaining a customer-centric approach.Collaborate with internal departments such as Finance, Account Management, and Technical Teams for effective issue resolution.Maintain comprehensive records of customer interactions, transactions, and feedback.Oversee machine orders, ensuring adherence to processes and timely delivery in collaboration with logistics and dispatch teams.Prepare quotes, tax invoices, and proforma documents as required.Support special requests, including creating and managing CRM accounts, coordinating installation jobs, and overseeing service operations.ProfileQualifications & Skills * Diploma, Degree, or equivalent experience.
* Minimum of 2 years of experience in a customer support role.
* Proficiency in Microsoft Office (Intermediate to Advanced).
* Strong communication, problem-solving, and organizational skills.
* Customer-focused with a positive, team-oriented mindset.Attributes * Approachable, adaptable, and enthusiastic team player.
* Detail-oriented with the ability to work efficiently in a fast-paced environment.Job Offer Competitive Salary: $75,000 base salary plus superannuation.Leave Benefits: 20 days of annual leave for work-life balance.Team Environment: Join a supportive and dynamic team culture.Career Growth: Opportunities for personal development and professional progression.