Customer Service Representative - Remote Work Risefully Inc. - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION How you will make an impact Support clients. You will provide clear and timely client assistance, responding to inquiries and concerns by telephone, Freshdesk and virtual meetings. You will take ownership of the resolution process and communicate progress to your clients. You will play a critical role in ensuring clients understand how to use our product while prioritizing high client satisfaction. Research, test, and validate issues. You will troubleshoot and trial options as you work to replicate the problem. You will search existing resources (knowledge base, documentation, etc.) and identify gaps in documentation as you work to find a solution to technical issues. You will escalate issues internally as needed. Collaborate. You will assist clients with initial configuration, including integrating with various EMRs. You will engage clients in screenshares and work with them to understand the issue and implement the resolution together. You will work across teams to provide solutions and respond to client questions. What you bring The passion. You are passionate about our purpose and applying your talents to connect people with technical solutions that make their lives or work more accessible. The experience. You have worked in the healthcare space, engaging with providers or patients and using an EMR. You understand the fast-paced, high-pressure environment. The customer-focus. You have flexible and effective communication and conflict management skills with the ability to translate technical instructions to a non-technical audience. You are empathetic and can respond urgently to client needs. You can gain trust, be an advisor, and build internal relationships. You are committed to empowering clients with the solutions they need to optimize their experience with our products. The analytical approach. You are naturally curious. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a fast-paced environment and can rise to the challenge of competing priorities. You can dig deep to understand the root cause of technical issues and translate complex solutions for a non-technical audience. The technical skills. You are comfortable using video conferencing, screen sharing and a ticketing system. You are proficient in EMRs and the MS Office Suite. You can quickly learn new tools and technologies. What you can expect from our interview process: A virtual interview with a Talent Advisor discussing your interest in the role and the company. A virtual interview with the Manager, Support for Client Relations and the Vice President, Client Relations to share how your experience aligns with the needs and culture of the team. You will have time to ask questions about the company and the role. An in-person interview with senior team members followed by a meeting with Client Support team members to see who you would be working with and ask any final questions you may have as well. How you will make an impact Support clients. You will provide clear and timely client assistance, responding to inquiries and concerns by telephone, Freshdesk and virtual meetings. You will take ownership of the resolution process and communicate progress to your clients. You will play a critical role in ensuring clients understand how to use our product while prioritizing high client satisfaction. Research, test, and validate issues. You will troubleshoot and trial options as you work to replicate the problem. You will search existing resources (knowledge base, documentation, etc.) and identify gaps in documentation as you work to find a solution to technical issues. You will escalate issues internally as needed. Collaborate. You will assist clients with initial configuration, including integrating with various EMRs. You will engage clients in screenshares and work with them to understand the issue and implement the resolution together. You will work across teams to provide solutions and respond to client questions. What you bring The passion. You are passionate about our purpose and applying your talents to connect people with technical solutions that make their lives or work more accessible. The experience. You have worked in the healthcare space, engaging with providers or patients and using an EMR. You understand the fast-paced, high-pressure environment. The customer-focus. You have flexible and effective communication and conflict management skills with the ability to translate technical instructions to a non-technical audience. You are empathetic and can respond urgently to client needs. You can gain trust, be an advisor, and build internal relationships. You are committed to empowering clients with the solutions they need to optimize their experience with our products. The analytical approach. You are naturally curious. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a fast-paced environment and can rise to the challenge of competing priorities. You can dig deep to understand the root cause of technical issues and translate complex solutions for a non-technical audience. The technical skills. You are comfortable using video conferencing, screen sharing and a ticketing system. You are proficient in EMRs and the MS Office Suite. You can quickly learn new tools and technologies. What you can expect from our interview process: A virtual interview with a Talent Advisor discussing your interest in the role and the company. A virtual interview with the Manager, Support for Client Relations and the Vice President, Client Relations to share how your experience aligns with the needs and culture of the team. You will have time to ask questions about the company and the role. An in-person interview with senior team members followed by a meeting with Client Support team members to see who you would be working with and ask any final questions you may have as well. Summary of role requirements:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon1 year of relevant work experience required for this roleWorking rights required for this roleExpected start date for role: 01 October 2024Expected salary: $3,999 per month Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
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