BruntWork | Full time: 35 paid hours per week or more
Work Timezone - Must be a City eg London Sydney - AESTWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 11/19/2024Remote JobIndustry OtherJob DescriptionThis is a remote position.
Customer Service Representative - Credit Management About Us: We are Australia's leading credit management solution provider, helping businesses improve their cash flow and reduce debtor days.
With over 50 years of experience, we offer innovative digital solutions and personalized service to help businesses of all sizes manage their accounts receivable more effectively.
Our web-based platform and professional services have earned us a reputation as an industry pioneer in credit management and debt collection. Schedule: Monday to Friday, 9:00 AM - 6:00 PM AEST (Sydney/NSW time) Job Description: Connect with clients via phone and email to assist with overdue invoice managementGuide clients through our online credit management platformProcess payments and maintain accurate account recordsSupport clients in maximizing the benefits of our credit management toolsIdentify opportunities for clients to improve their collections processCollaborate with our collections team to ensure optimal outcomesProvide exceptional customer service with target response times under 5 minutesRequirementsExcellent verbal and written English communication skillsProficient with Microsoft Office (Outlook, Word, Excel, Teams)Strong attention to detail and organizational abilitiesProblem-solving mindset with a focus on solutionsProfessional phone manner and customer service orientationAbility to work independently and as part of a teamBased in Australia and able to work AEST business hoursPrevious experience in credit control, accounts receivable, or customer service preferredPlease note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection.
They will handle their own benefits and taxes.
The professional fees are on hourly rates and the rate depends on your performance in the application process.
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