Customer Service Representative

Customer Service Representative We're seeking a passionate and energetic individual to join our team as a Customer Service Representative. This role involves interacting with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer inquiries.

About the Role Establish customer car rental needs by actively listening Review ABG's various add-ons and services to determine what may best suit the customer Communicate rental procedures and guidelines effectively Complete rental bookings in a timely, efficient, and accurate manner Answer customer questions and inquiries Perks Hourly pay + loadings + commission incentives Wellbeing program incl. life insurance + discounted health insurance + superannuation options Access to Perkbox - discounts and offers with hundreds of retailers and big brands Employee discounts on car rental across Avis Budget Group Employee Assistance Programme (EAP) provided by Converge - 24/7 support for mental health and wellbeing Full training provided to help you achieve your goals & reach your potential Requirements Applicants must have a full and valid driver's license This is a casual position that requires a minimum availability of 3-4 days per week Ability to work in a fast-paced environment while delivering exceptional customer service Previous experience within retail, hospitality, customer service, sales or similar roles Ability to follow procedures and adhere to company guidelines and standards Comfortable learning and using various computer systems to accurately input rental information About Avis Budget Group At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.