BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Canberra. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
You will support our Customer Service team, which focuses on producing steel products for structural support in constructions. Being the face of BlueScope, you will ensure all our customers receive exceptional service. You'll be joining a supportive, fast-paced, and customer-focused team renowned for providing consistently high levels of customer service. We are good at what we do! Success in this role will see you delivering our customers a premium service helping our business to increase sales and develop ongoing repeat business.
When you join our team, we offer flexibility for work/life balance, access to our Employee Assistance Provider, and ongoing training and development.
What Will You Do? This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales/customer service duties, you'll be responsible for the following:
Interacting with our customers face-to-face and managing quotes and queries.Following up on quotations and inquiries, converting these into sales opportunities.Collaborating with internal stakeholders including marketing, warehouse, and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable.Continuously looking at new ways of improving the customer experience and consistently improving the total value proposition.More About You As a highly motivated individual, you'll provide exceptional service so that our customers can build and create great structures. You'll bring:
Excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently.A can-do attitude and the ability to pick up new and custom IT systems quickly.High attention to detail, like working with numbers, and the ability to complete multiple tasks simultaneously with your superior time management skills.A commitment to your own safety and well-being while caring for others.Why BlueScope As we're creating strength for the future through our people, products, and solutions, BlueScope gives you opportunities to innovate, learn, and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:
Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions, and make things happen.Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and well-being.Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences, and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
It's an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future." Come and discover us at www.bluescope.com/auscareers Join us, creating strength for the future.
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