Customer Service Officer, SDN Macquarie Park Are you an administrator with a customer service focus and passion in supporting families in early learning centres to feel more confident, capable and connected? If so, we have an exciting opportunity for you.
The Customer Service Officer of our new 90 place centre which includes an autism-specific preschool, will play a pivotal role in supporting the Centre Director to building strong, meaningful relationships with children and families and community, and deliver the support of the SDN village to their lives.
About the role As the Customer Support Officer your role will be to provide efficient, effective, inclusive and respectful support to a range of internal and external stakeholders. You will work with the Centre Director to ensure the smooth administration of the centre, acting as a trusted advisor to families to ensure their child's enrolment is hassle-free. You will also support the director to engage with community stakeholders and referrers.
About you You will have a keen interest in working in early learning, familiarity with using computer systems, a passion for customer service and an enthusiasm for collaborating with our Family Engagement Team to ensure families journeys at SDN are smooth and hassle free.
You will also need
Previous administrative experience, desirably in an early learning or community settingCurrent Working with Children's Check (NSW) Demonstrated administration, organisational and time management skillsAbility to handle multiple tasks in an accurate and timely mannerClear communicator with strong customer service skillsDemonstarte skills across Microsoft Office applicationsExperience using XAP or similar childcare management system (desirable)About the team This is a new team focused on supporting children to thrive by pursuing their strengths, interests and goals.
To view the position description, please follow the link below or copy and paste into web browser:
https://www.sdn.org.au/media/zdvnkmem/centre-administrator-jul-2024.pdf
Your benefits Discounted childcare fees & priority placement for your childrenProfessional training and development to support you to continue to learn and growGenerous leave entitlementsEmployee Assistance ProgramWhat it's like to work with our village You put children first. As a non-profit, so do we.
When you join SDN, you join a village that partners with families to enrich young lives. Our team is here to help you explore your interests and unleash your talents. We learn and grow together, sharing tools, resources, and knowledge.
At SDN, everyone is welcome and respected. We encourage Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
We're here for you, helping to grow a career you can be proud of, with ongoing networking, training, and promotion opportunities.
To Apply If you believe that by working together, we can make the world a better and more equitable place, then we'd love to hear from you.
SDN Children's Services is committed to being a child-safe organisation, prioritising the safety and wellbeing of all children and young people. As part of our commitment, successful applicants will undergo thorough screening processes during the recruitment phase. Successful applicants will be subject to relevant pre-employment checks including Working with Children Check (NSW) and National Police Check.
Video https://youtu.be/L0dM2sulE1Y
APPLY NOW Please note only short listed candidates will be contacted.