Customer Service Officer

As a Customer Service Officer, you will be responsible for delivering exceptional customer service and providing comprehensive administrative support to ensure the smooth operation of services for seniors.
Location: Adelaide CBD Assignment End date: 27 December 2024 Application Deadline: 2 Wednesday - 10 AM Key Responsibilities Provide high-quality service to internal and external customers and stakeholders.
Respond promptly and professionally to a variety of enquiries via phone, email, and face-to-face.
Ensure culturally appropriate service for diverse customer needs, including those with disabilities.
Handle sensitive customer enquiries with care and confidentiality.
Perform a broad range of administrative duties including data entry, report generation, and distribution of Seniors Cards.
Assist with the implementation of new systems and processes.
Contribute to continuous business process improvement.
About You Proven experience in a customer service or administrative role.
Strong communication skills with the ability to engage effectively with seniors and diverse customer groups.
Excellent time management and organisational skills to handle a high-volume workload.
Proficiency in data entry and office software.
Ability to maintain confidentiality and handle sensitive information.
Demonstrated problem-solving skills and attention to detail.
Ability to work collaboratively with internal teams to support day-to-day operations.
Must have a valid National Police Check (issued within 2 years) At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.