Below is a brief description of this vacancy This page outlines the vacancy and the key skills and responsibilities for the role.
Customer Service Officer Greensborough, Australia Reference: 6665585 Full Time Position - Fixed Term 6 months Competitive salary package of between $79,514.98 and $84,483.59 total remuneration per annum that includes 11.5% super and annual leave loading Access to monthly RDOs Flexible working arrangements available - balance life and work Access to health and wellbeing initiatives and learning and development opportunities Discounted gym memberships Generous personal and carers leave Customer First Focus - our community is central to all that we do
We have an exciting opportunity for an experienced Customer Service Officer
to join our team. Be part of a high performing team committed to delivering high levels of customer satisfaction and embedding a customer focused culture within the organisation. What a typical day will look like;
Providing prompt, friendly, knowledgeable and efficient responses to any requests, enquiries and or complaints lodged by customers contacting the customer service team. Provision of accurate, timely information and advice that is consistent with Customer Service practices and procedures and Council's service standards. Following through on all commitments made to customers in relation to requests, enquiries and complaints e.g. prompt and efficient follow-through on action, getting back to the customer etc. Effective referral of the needs of customers and community groups, and liaison between them and Council staff where necessary. Daily receipting and cashiering duties, and assistance with and where required, the correct referral of account enquiries.
What you will bring to the role;
Highly developed oral and written communication skills and excellent interpersonal skills. Experience working within a multi-skilled, high volume, customer driven environment and demonstrated experience and aptitude in dealing with members of the public. Demonstrated team player. Demonstrated strong knowledge in the principles and practices of providing quality customer service. Manage and deal efficiently and effectively with complex and time consuming customer complaints/enquiries. Work in a dynamic and fast paced team environment, maintaining a professional, helpful and co-operative manner. Take direction well and seek assistance when needed to ensure that the appropriate procedure is followed and the correct information or advice is given. Proven ability to deal with change in a flexible and positive manner. Understanding and general knowledge of Nillumbik Shire Council and Council Services. Demonstrates behaviours in line with Council's Values with working with others including colleagues and the community - Respect, Integrity, Collaboration, Adaptability, Community.
Why should you join us? Because we're at the top of our game!
We secured sixth place in the prestigious 2023 AFR BOSS Best Places to Work List in the Government, Education and Not-for-Profit category. And guess what? We were the ONLY local government organisation to receive this recognition among 700 others across Australia and New Zealand. Our commitment to staff health and wellbeing is at the heart of everything we do, and here's why we made the list; Stronger Together.
An innovative work practice created by council to provide ongoing professional development support Health and Wellbeing.
Focus on ways of working and principles that support all employees Mental Health First Aider Workforce.
Designated Mental Health First Aiders appointed across the organisation, expanding our mental health and wellbeing offering even further
Be part of a passionate, collaborative, and driven team who truly care about what we do, how we do it, and strive to make positive impacts within the community we serve. When working with us, you will feel supported through several different initiatives that focus on health and wellbeing, work-life balance, and professional development. Want to know more?
Download the Position Description and contact one of our Customer Service Team Leaders, Fiona Cook (03 9433 3796) or Michael Michael (03 9433 3794), during business hours if you have any questions. Please use the STAR method (Situation, Task, Action, Result) to answer the three Key Selection Criteria questions in your application. We achieve extraordinary outcomes for our community - Find out more here! See what makes working at the Nillumbik Shire Council great. Contact Us If you have any further inquiries or are experiencing an issue, please do not hesitate to get in contact with us. Nillumbik Shire Council has been awarded sixth place out of over 700 organisations in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We are always looking for new talent to join our team and are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. Please note:
Vacancies listed with 'Internal applicants only' are only open to employees currently working at Nillumbik to apply. Interviews may be conducted via video conferencing (e.g. MS Teams) Applicants requiring adjustments - With one in five Australians identifying as having a disability, Council is committed to providing the best possible experience for everyone, regardless of their ability. Position descriptions can be provided in an alternative format, by request. If an applicant needs any support or reasonable adjustments at any stage during the recruitment process, they can contact Human Resources via
or on 9433 3111. Applicants being offered an interview with Council are encouraged to advise if any adjustments are required to support them during the interview process. Nillumbik Shire Council is committed to equal employment opportunity and encourages applications from people with disability, First Nations people and gender diverse people. Applicants will be considered based on merit as per relevant skills, qualifications, and experience. We are committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.
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