Join a supportive team in our St George Nowra branchCustomer service role working with the local communityThe Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives. This includes offering opportunities for our employees to work towards industry recognised qualifications (backed by us) and work with proven leaders that will help you accelerate your banking and financial services career.
How will I help? As a Customer Service Officer, you will be key to St George's strategic purpose of creating better futures together, helping our customers, communities and people to prosper and grow. The role of a Customer Service Officer involves consistently processing customer transactions efficiently and accurately, in addition to providing a seamless service. You will also identify opportunities to help our customers meet their financial needs by referring them to the right person.
What's in it for me? In a word, lots! Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result.
In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you'll be paid well, and supported throughout your career so you can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer.
What do I need? The key skill you will need for this role is a genuine desire to help customers and deliver the best service every time. You may not have banking experience, but that's ok. We can teach you the banking side of the role. You will have a great attitude and a friendly manner and will be looking for that next role, where you can be your best.
What is it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
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At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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