Our team in Melbourne currently has an opening for a Customer Service Officer YOUR ROLE & RESPONSIBILITIESResponsible for CustomerService daily activities and projects including, but not limited to, allaspects related to materials, customers, vendors
Receive and process customer orders, complete contract reviews of orders confirming receipt and full details with customer, advise of any customer variations to original order including price or stock availabilityEnsure all relevant customs and duties recorded with the sale of product is maintained as applicable with specific customersPrepare delivery requests with correct customer order information and communicate with third party logistics providers to authorise delivery of goodsEnsure delivery requests are processed promptly and accurately through confirmation of receipt, provision of Certificates of Analysis with delivery requests and obtaining signed proof of delivery forms from the store where requiredDaily processing and printing of customer invoices against documented delivery information provided by our third-party logistics provider/sInvoicing of local service costs to be reviewed for errors and approved by ManagerMonitor and control Sales orders ensuring a continuous workflow of documentation and complete customer satisfactionCheck warehouse reports, order confirmation and stock movement reports dailyEnsure all invoicing is up to date and stock transfers finalisedAllocate consignment stock usagesIdentify and assist in implementation of process improvement opportunities in conjunction with managementEnsure all business activities are conducted according to the work instructions specified in the Integrated Management SystemsYOUR PROFILE3-5 Years' experience in a customer service role within a Supply Chain environment or related fieldExperience in the chemical or other similar industry advantageousIn-depth knowledge and understanding of customer purchase to pay processWorking knowledge of SAP and reputable ERP systems essentialIntermediateto advanced Microsoft skills – particularly ExcelOUR OFFEROur culture is driven by our valuesof Care, Trust, Clarity, Excellence and Safety. These values are the backbone to our success and help create aninclusive and supportive workplace.
We value diversity and look tocreate an environment where people want to work, feel supported and empoweredto do their best work and can realise their full potential.
This is a great opportunity for someone who wants togrow and build on their career as well as developing people management skills.
Youwill be rewarded with:
* Being part of a highly recognised global brand name and growth organisation
* A competitive remuneration and benefits package including laptop, insurance benefits and incentive program
* Agile working arrangements
* Career and development opportunities designed to support and develop a successful career
INTERESTED?We look forward receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety..
Headquartered in Essen, Germany and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.
As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company's mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.
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