Hi! I'm Puneet, Manager - Reverse Mortgages at Heartland Reverse Mortgages, we're looking for a fantasticCustomer File Manager to join our awesome team based in Melbourne, Australia. Is this your next role? You'll be responsible for a pipeline of reverse mortgage loans, facilitating their progress from application to approval, including completing, their assessment and approval request in an accurate and timely manner. You'll also assist in ensuring the loans in your pipeline reach settlement. Does this sound like you? You'll be passionate about your customers; you ideally have some lending experience. People focussed and confident interacting with a range of personalities, you're keen to collaborate with colleagues to drive great outcomes. As team player, you'll have: Effective communication skills - written and verbal Tertiary qualification in a business discipline preferred Mortgage/Security/Credit/Finance experience Demonstrates ability to think outside the square Customer focussed, you do the right thing for your customer A bit about us and what we do Heartland is a financial services group with operations in Australia and New Zealand. Heartland has a long history with roots stretching back to 1875 and is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH) with a market cap in excess of NZ$1 billion. Heartland's New Zealand business, Heartland Bank, provides customers with savings and deposit products, online home loans, reverse mortgages, business loans, car loans and rural loans. In Australia, Heartland's main business is currently in reverse mortgages through Heartland Finance which is a market leader. Heartland also operates StockCo Australia, a specialist livestock financier, which was acquired by Heartland in May 2022. In October 2022, Heartland announced its intention to purchase Challenger Bank, a digital bank based in Melbourne, Australia, subject to obtaining the requisite regulatory approvals. Your role will be as part of the new compliance team at the Bank. Heartland's point of differentiation is its 'best or only' strategy - where it focuses on providing products which are the best or only of their kind through scalable digital platforms. Heartland is committed to delivering financial solutions through speed and simplicity, particularly via digital platforms which reduce the cost of onboarding and make it easier for customers to open accounts or apply for funds when they need it. Can you see yourself here? Our values define who we are at Heartland. We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also get involved in driving new initiatives through our internal groups (including Manawa Whenua - our Maori group, rainbow committee, Growing Families, wellbeing and sustainability groups). Diversity & Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc). Keen to learn more? For an insight into life at Heartland, check out our websiteshttps://www.heartlandfinance.com.au/ orhttps://www.heartlandgroup.info/ , our Instagram @heartlandbanknz or follow us on LinkedInwww.linkedin.com/company/heartland-bank-nz . Please note you must be eligible to work in Australia This site is powered by Snaphire (www.snaphire.com) #J-18808-Ljbffr
