Department of Communities WA – Manjimup WA
16 days ago, from Western Australia Government
The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.
Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.
The TeamHousing Service Delivery is the Department of Communities - Housing's rental accommodation portfolio managing approximately 39,000 tenancies across the State, Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and Bond Assistance (interest-free loans to obtain accommodation in the private rental market) with close links to Aboriginal Housing services. The Agency also has a strong focus on providing home ownership opportunities to public housing tenants.
The OpportunityAs a Customer Service Officer you will work as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.
Your exceptional customer service skills will shine as you interact with members of the public and staff at a range of levels over various communication channels such as phone, in writing and face-to-face.
You will also have the opportunity to provide reports and correspondence on outcomes arising from customer contact, liaise with real estate agents and landlords regarding housing service delivery, interview customers to determine eligibility and provide advice on all aspects of services and products available.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Pamela Cleverly, Area Manager, on 0407 774 *** or via email ******.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 24 months across the Department of Communities.
Join the Department of CommunitiesApply online by clicking the 'Apply for Job' button (above and below) and provide the following documents in Word or PDF format only:
A current resume/CV.A two [2] page written application addressing 1,2,3 and 4 of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).An application form (for hard copy applications only).For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Nijole West, HR Consultant via email ******.
We can also be contacted via the National Relay Service on the following numbers:
TTY/voice calls -
Speak & Listen -
SMS relay - 0423 677 ***
Integrity and HonestyThe public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.
Equity and DiversityThe Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Nijole West.
Applicants who would like assistance with your application, please contact Jobs and Skills WA on .
Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.
Attachments:- Application Form- Information for Applicants- JDF - Customer Service Officer (CS Service Delivery) - L2You can view and print these PDF attachments by downloading Adobe Reader.
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