Exciting Temporary Full-Time Opportunity based in Brisbane
Our focus is to provide solutions and services that support Queensland Health's Enterprise Corporate Applications and supporting payroll transactional processes. This application suite includes the largest integrated rostering and SAP payroll solution in the public sector and the SAP S/4HANA finance, business and logistics solution and management environment (S/4HANA solution).
Our commitment to our customers is to: provide a statewide processing service to Hospital and Health Services and the Department of Healthdeliver and enhance workforce management, payroll and S/4HANA solutionsprovide services that are accountable and financially responsiblecontinually review and improve services to meet customer needs.The role Your role will be responsible for providing a support function which enables the delivery of a customer focussed Payroll Service to clients of the Queensland Health rostering and payroll solution.
The successful person You will be assessed on your ability to demonstrate the following:
Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environmentKnowledge or understanding of payroll and rostering systems processes and proceduresInterpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information.Ability to work within a team environment and to meet regular established deadlines within designated timeframes to ensure team outcomes are achievedUnderstanding of, and commitment to, quality customer services in a large multi-disciplinary organisation.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
DocumentsBefore applying for this vacancy please ensure you read the documents below.
CSD574694 Customer Service Officer - Role Description (PDF, 217KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36678633&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=E421E1C89C87A34F6A0ADFD68D3D3D26 )
Role Description
QH Information for Applicants (PDF, 939KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36678634&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=9D77DE328AE5C7E17D001E324BC09546 )
Information Package for Applicants
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Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) , including making any reasonable adjustments to support you through the recruitment process.
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