Customer Service Officer

As a Customer Service Officer, you will be a part of a dedicated Service Desk team that provides first-level support for several key government computer applications.
Key responsibilities: Responding to customer queries and troubleshooting issues with government applications, including CHRIS21, HR21, Basware, Masterpiece, Purchase cards, and SA Tenders & Contracts.
Providing exceptional customer service via phone and email in a call-centre environment.
Logging, prioritising, and escalating support requests as necessary.
Ensuring data accuracy and attention to detail in all tasks.
Working collaboratively with team members to meet deadlines and manage high volumes of work.
About you: Proven experience using CHRIS21 and Basware is essential.
Previous call-centre experience is required, with a strong focus on customer service.
Intermediate proficiency in MS Word and MS Excel.
Excellent attention to detail and high levels of accuracy in all tasks.
Strong verbal and written communication skills, with the ability to interact effectively with clients and team members.
Ability to learn new systems quickly and adapt to changing processes.
Proven ability to work under pressure and meet strict deadlines while handling high volumes of work.
If you are detail-oriented, thrive in a fast-paced environment, and are ready for your next challenge, we encourage you to apply!
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.