Customer Service Officer- Immediate Start

Job Type: Temporary
Location: Seven Hills East, 2147
Start Time: 9 AM- 4:30 PM
Hours Per Week: 35.00 hours
Dress Code: Business Casual
Requirements Certificate/Diploma in Business Administration and or Children's Services Children's Services industry experience. Knowledge of early childhood education and care applicable legislation/regulations Above average inbound call center experience Above average verbal and written communication skills Above average Microsoft 365 experience (Outlook, Word, Excel, Planner) Child care management software (CCMS) experience Working with Children Check, Police Check, PRODA account       Successful completion of our computer skills and comprehension test Successful interview. About the role
Blacktown City Council requires a temporary Customer Service Officer to support the Customer Service and Enrolment team during our busiest period as we prepare for the new year. This role will provide administration support to both teams as required. Priority responsibilities will include triaging inbound phone calls, responding to customer queries, taking messages and redirecting as needed. Other priority responsibilities will include checking all Enrolment applications and related forms to ensure they are complete before being processed by the Customer Service team for final onboarding and invoicing. This role will also provide other administrative support as requested in alignment with the responsibilities of the Customer Service Officer PD and all related project plans, policies, and procedures.