About the RoleDo you have a passion for customer service and want to work with a driven, supportive and fun team?
At the Bank of Queensland, we believe in the power and potential of people.
We are excited to grow our Geraldton team and offer the right candidate an exciting career in banking.
If you're ready to jump in with both feet, then we want to hear from you!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network.
You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services.
Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.
Day to day your key responsibilities will consist of:
Teller duties including general enquiries, account opening/closing, deposits, withdrawalsFloor walking and initiating quality conversations with customersBooking interviewsInbound and outbound calling to maintain and build customer relationshipsDaily maintenance of the ATMCash management - ATM Services, TravelexStationery ordersStrong focus on complianceAbout youAs an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
Contributor to a collaborative team environmentWillingness to go above and beyond for your customers and colleaguesDriven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systemsAbout UsBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our PerksFlexible working arrangementsDiscounted financial productsSalary sacrificing optionsPaid parental leave with no minimumPurchase annual leaveDiscounted private health insurance planEmployee Assistance Program (EAP)Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibilityBOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality IndexHow to ApplyTo apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Job Reference: BOQ03962
#J-18808-Ljbffr
