Customer Service Manager
As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations.
About the Role
Responsibilities:
Leading teams to put team and customers first through the day-to-day management of a supermarket front end.
Promote an environment that excels in customer service and reduces wait times.
Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards.
Delivering key performance metrics and targets across the Customer Service Team.
Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations.
Leading Store Sustainability commitments.
What makes you right for Woolies
About you…
Ability to listen and learn and show genuine care for both team and customers.
Believes in always doing the right thing.
Works collaboratively end to end as one team.
Ability to work in a fast-paced & complex environment.
Drive to coach and develop large teams to deliver great results.
Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision.
Ability to lead change effectively.
Community orientated.
When you will be needed
This full-time salaried role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends.
Why work with us
Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career. If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We'd love to hear from You If you meet a number of the requirements, but not all, we encourage you to submit your application.
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