time left to apply End Date: December 17, 2024 (24 days left to apply)
job requisition id R0071559
About our Organisation Sandvik Ground Support Division is one of Australia's largest, leading manufacturers, suppliers and exporters of specialist strata reinforcement and support products to the underground coal and metalliferous mining sectors. Sandvik Ground Support Division also provides galvanising and other related services to the mining, civil, marine, commercial, and industrial industries.
About the Role Reporting to the Head of Underground Sales, The Customer Service Manager is the key link between the customer facing parts of our business (Sales) and the internal functions that support them. The main functions of this role are to directly manage the CSO (internal Sales) team, manage and coordinate all export sales requests and take overall responsibility of managing equipment leases and short-term hire arrangements. This position is also required to ensure that all internal controls are adhered to effectively. The duties and responsibilities associated with this role will include, but are not limited to:
Providing support to the customer service officers for all customer telephone enquiries such as orders, service needs, complaints, invoicing and disputes, responding where applicable or referring to the appropriate Sales Manager, or sales/account and technical/service representatives.Provide input to all Internal Control reporting requirements related to customer Quotes and SalesEnsure all necessary documentation is produced and managed according to the procedure, including all invoicing and detailed sales reports.Invoicing and ongoing maintenance support of Consignment StockOversee the daily operations of the customer service team to ensure efficient service delivery.Adhere to policies and procedures that ensure effective cost management of expenditure.About You To excel in this role, you should have 3 to 5 years of experience in a sales environment, ideally within the Manufacturing or Industrial Products sectors. Strong communication and interpersonal skills are essential, along with excellent time management abilities to handle multiple priorities effectively. Previous experience in a leadership or managerial role is important, and a degree in Business, Accounting, or Supply Chain/Logistics is highly desirable. If you're a proactive leader with a solid sales background and strong organizational skills, we'd love to hear from you!
What We Offer You Discounted private health insurance and other benefits with leading providersFlexible work optionsChristmas GiftProfessional Development opportunities and support with CPDMonthly People & Community events e.g. Jeans for Genes Day, World Blood Donor Day etc.Employer-funded Employee Assistance Program (EAP) access for you & your immediate familyOpportunity to develop within an expanding and ethical global organisation as integrate into our Sandvik familyPLUS more!Sandvik Ground Support is proud to be an EEO employer. We are committed to hiring the best person for the role and organisation in order to create and maintain a diverse and inclusive culture for all. Sandvik Ground Support is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Candidates deemed most suitable for this role will be contacted by Human Resources for pre-screening at the earliest opportunity. So apply now!
Your career at SandvikDSI Underground has officially rebranded as Sandvik, solidifying a unification of the industry's leading full-service, end-to-end provider of equipment and consumables to underground mining and tunneling.
Sandvik announced in December 2020 that it would acquire DSI Underground, and the acquisition was completed in July 2021.
Our mission stays the same: We keep people safe. By delivering innovative and reliable ground support solutions, we remain dedicated to the highest standards of quality and innovation.
As part of the Sandvik Group, employees benefit from being part of a global leader in the industry, with opportunities for growth and collaboration across international teams. This rebranding also strengthens our ability to deliver innovative technologies and expands our global reach, while maintaining a strong commitment to safety, quality, and customer focus.
Why Sandvik When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to make the shift and advance the world through engineering.
A culture enabling important shifts. Sandvik GroupSandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries within continuing operations.
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2023, sales were approximately 66 billion SEK with about 17,000 employees.
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