Heatherbrae, Newcastle, Maitland & Hunter NSW
Full time
Sandvik Ground Support Division is one of Australia's largest, leading manufacturers, suppliers and exporters of specialist strata reinforcement and support products to the underground coal and metalliferous mining sectors.
Sandvik Ground Support Division also provides galvanising and other related services to the mining, civil, marine, commercial, and industrial industries.
About the Role Reporting to the Head of Underground Sales, the Customer Service Manager is the key link between the customer-facing parts of our business (Sales) and the internal functions that support them.
The main functions of this role are to directly manage the CSO (internal Sales) team, manage and coordinate all export sales requests, and take overall responsibility for managing equipment leases and short-term hire arrangements.
This position is also required to ensure that all internal controls are adhered to effectively.
The duties and responsibilities associated with this role will include, but are not limited to:
Providing support to the customer service officers for all customer telephone enquiries such as orders, service needs, complaints, invoicing, and disputes, responding where applicable or referring to the appropriate Sales Manager, or sales/account and technical/service representatives.Provide input to all Internal Control reporting requirements related to customer Quotes and Sales.Ensure all necessary documentation is produced and managed according to the procedure, including all invoicing and detailed sales reports.Invoicing and ongoing maintenance support of Consignment Stock.Oversee the daily operations of the customer service team to ensure efficient service delivery.Adhere to policies and procedures that ensure effective cost management of expenditure.About You To excel in this role, you should have 3 to 5 years of experience in a sales environment, ideally within the Manufacturing or Industrial Products sectors.
Strong communication and interpersonal skills are essential, along with excellent time management abilities to handle multiple priorities effectively.
Previous experience in a leadership or managerial role is important, and a degree in Business, Accounting, or Supply Chain/Logistics is highly desirable.
If you're a proactive leader with a solid sales background and strong organizational skills, we'd love to hear from you!
What We Offer You Discounted private health insurance and other benefits with leading providers.Flexible work options.Christmas Gift.Professional Development opportunities and support with CPD.Monthly People & Community events e.g.
Jeans for Genes Day, World Blood Donor Day etc.Employer-funded Employee Assistance Program (EAP) access for you & your immediate family.Opportunity to develop within an expanding and ethical global organisation as you integrate into our Sandvik family.PLUS more!Sandvik Ground Support is proud to be an EEO employer.
We are committed to hiring the best person for the role and organisation in order to create and maintain a diverse and inclusive culture for all.
Sandvik Ground Support is proud to be a Work180 Endorsed Employer for Women.
If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
Candidates deemed most suitable for this role will be contacted by Human Resources for pre-screening at the earliest opportunity.
So apply now!
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