Customer Service Manager

As a Customer Service Manager, you will manage functional teams delivering housing intake and assessment, tenancy management, and property management.

Principal Responsibilities of This Role Include:

Provision of leadership, guidance, and support to the team and all staff through the effective coordination of a range of activities.Support a team culture that thrives on communication, collaboration, continuous improvement, positivity, safety, and learning.Be an active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.Ensure staff are supported to achieve excellence in their performance at work that maximizes potential to achieve service delivery and strategic objectives.Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR, and administrative delegations and responsibilities.Develop and apply a sound level of awareness and understanding of protocols and issues impacting Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicate effectively and sensitively.Lead, model, and foster professionalism, accountability, and ethical behavior.Establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are part of day-to-day operations.Possession of a Class C driver's license is mandatory.

Fieldwork is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

This role supervises up to two Senior Housing Officers and five Housing Officers.

Applications to remain current for 12 months.

Job Ad Reference:

QLD/585622/24Closing Date:

Monday, 02 September 2024Occupational Group:

Administration#J-18808-Ljbffr