Description:
Are you ready to kick start your career in travel risk management?
At World Travel Protection, protecting people is our top priority. We assist corporate and leisure customers, with our Travel Assistance Teams providing 24/7 support for travellers facing disruptions such as cancelled flights, lost bags, natural disasters, geopolitical events, or medical emergencies.
World Travel Protection also provides Travel Risk Management (TRM) to organizations. Our Global Travel Risk Management Services helps support traveller's safety and well-being while overseas.
So, what's the job?
Well-travelled, resourceful, and personable, our Emergency Call Centre Operators are great at what they do: helping our customers when something goes wrong in their travels. With their own empathetic style and an unwavering commitment to getting our customers the care they need.
You'll be delivering a great customer experience every time – whether for the traveller, family member or provider.You'll help our customers when they get into difficult situations whilst travelling around the world, using your problem-solving skills and providing tailored advice and assistance.You'll work to keep our customers travelling, or help bring them home.You'll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call.You'll be supporting our medical team to locate the nearest suitable doctor, emergency room, medical clinic, dentist, or allied health professional if required.You'll facilitate the payment of hospital bills and any other providers.You'll deliver pre-travel briefs to corporate travellers utilising our risk intelligence tool. And what are we looking for?
We are looking for team members who are enthusiastic about helping people and want variety in their job every single day. We can teach you everything you need to know if you are empathetic and willing to learn.
You'll have great interpersonal skills; and know how to look after travellers and respond with empathy.You'll have strong problem solving and decision-making skills and can follow processes enabling quick and accurate assistance.You'll have strong written and verbal communication skills paired with relevant life experience.You'll need to be available to work a rotating roster across 7 days (eight 10-hour shifts per fortnight) between 7am-10pm.You'll have great conflict resolution skills to help customers in stressful situations.More than anything else, you'll have a passion for helping others.
While not required, being bilingual or having additional language skills is a plus and can help you assist travellers abroad more effectively.
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
Job flexibility. We understand the importance of a good work life balance. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain a healthy balance between personal and work life with flexibility of up to 50% work from home. In addition, World Travel Protection operates on a compressed schedule with 8 shifts a fortnight.
Supportive Community: Be part of WTP family-like atmosphere with a dedicated Employee Engagement Advocate focused with social events, mental health and well-being support, and continuous open conversations to better our employee experience. It is our mission to make WTP a supportive and enjoyable company to be a part of.
Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together! #J-18808-Ljbffr
