Customer Service Manager - Brisbane North & Moreton BayJoin Front of House Team as a Customer Service & Operations Supervisor in one of our Northside clubs! Are you passionate about delivering outstanding customer experiences and inspiring a team to excel in a high-energy, fitness-driven environment? Fitness Cartel is looking for a dynamic Club Operations Manager to take the reins of our front-of-house operations, customer service delivery, retail performance, and team leadership. If you thrive on creating memorable experiences and driving success, this is the role for you!
About the Role As the Club Operations Manager, you'll lead the Cartel Concierge (reception) and Kids Cartel (creche) teams to ensure our members experience exceptional service every time they call or walk through our doors. Your leadership will energise our team and drive performance across key areas, including high-level customer interactions, retail sales, and customer retention.
What You'll Do Customer Service Management: Handle cancellations, high-level queries, and debt collection to ensure our targets are met, maintaining the utmost professionalism.Front-of-House Excellence: Manage the front desk, including advertising, merchandising, and cleanliness, ensuring our club looks and feels welcoming.Retail & Inventory: Oversee inventory for supplements and beverages, motivate the team to hit retail targets, and keep the retail scoreboard updated.Team Leadership: Support, train, and supervise the Cartel Concierge team, ensuring we have a well-prepared team during peak hours and an exceptional service culture.Recruitment & Onboarding: Work with the Club General Manager to recruit, trial, and onboard new team members, building a passionate team from the ground up.Member Engagement: Address member complaints, guide team members in handling queries, and, when needed, lend a hand at the café.What We're Looking For Experience & Drive: 3+ years in customer service roles.Customer Focus: A natural relationship builder who thrives on helping others achieve their goals and consistently delivers outstanding service.Problem-Solving Skills: Strong ability to resolve issues and empower your team to overcome obstacles.Fitness Enthusiasm: A positive role model who embodies healthy values and loves the fitness industry.Computer Savvy: Confident in using systems and learning new tools.Qualifications: Current First Aid & CPR Certificates (or willing to acquire) and full Australian working rights.Why Join Fitness Cartel? This is more than just a role; it's an opportunity to be part of a brand that's passionate about fitness, customer service, and community. If you're financially driven, motivated to exceed goals, and ready to bring a spark to our team, apply now to be our next Club Operations Manager!
Ready to Join the Cartel? Apply Today! About usFitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family.
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