Applications closing on 24 November 2024, 05:00 PMReference Number: 4310.1Job Type: Full TimePackage: See more information in Employee Information for Applicants pack belowThe Customer Services area of Council plays a key role to Council's ratepayers, residents and visitors.Council currently has a vacancy for a talented Customer Service Lead to undertake a range of duties associated with the collection of Council revenue and provision of customer service.This full-time role will undertake a range of tasks including providing efficient, courteous and effective reception, information, and cashiering services to customers. This Customer Service Lead is a hands-on, frontline role which is focused on enhancing the customer experience along with managing the day-to-day operations of the customer service team.About YouYou will be a Customer Service superstar who is proactive, enthusiastic, and able to work in a dynamic, collaborative team environment.In addition to being skilled in financial systems, including cash handling and reconciliation processes, you will be a good problem solver who has the ability to build relationships with a range of stakeholders.Experience with conflict resolution and negotiation is important along with being dedicated to delivering outstanding customer service.About UsThis role is a fantastic opportunity for an experienced Customer Service leader.At Burnie City Council, we prioritise customer experience, foster service excellence, and pursue continuous improvement in line with our Customer Service Charter. We are motivated by a sense of service to our community.By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of the City of Burnie via Council's Strategic Plan 'Making a better Burnie 2044'.Interested in applyingIf you're looking for a role which provides lots of room for personal and professional growth, we'd love to hear from you.Applicants are asked to submit:Cover letter, providing a brief introduction and an outline of your interest and motivation in applying for the position;A 2-3 page statement summarising the 'To Be Successful' selection criteria as it relates to you;Curriculum Vitae outlining relevant work experience and qualifications.
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