Customer Service/Hardship/Collections Officer | Gold Coast | Financial Services

The Company….This organisation is a premier provider of credit management services, dedicated to helping businesses effectively manage their cash flow and minimize bad debt.Their team of experienced professionals are committed to delivering tailored debt recovery solutions that meet the unique needs of each client.With a focus on professionalism and integrity, they ensure that their collection processes are both efficient and respectful, maintaining positive customer relationships while achieving outstanding results.Their state-of-the-art technology and comprehensive approach enable them to handle collections across various industries, making them a trusted partner for businesses looking to improve their financial health.The Benefits….. Performance-based incentives.Comprehensive training and ongoing professional development.Supportive and collaborative team environment.Opportunities for career growth within the company.Convenient Bundall location with modern office facilities.The Job….Reporting through to the Team Leader, you will be responsible for contacting customers to collect overdue payments in the initial stages of the collection process.Your primary goal will be to facilitate payment arrangements and ensure timely recovery of outstanding debts while maintaining a customer-friendly approach.Reach out to customers via phone to discuss overdue accounts and payment options.Work with customers to establish realistic payment arrangements and ensure adherence to agreed terms.Accurately document all communication and actions taken in the process Provide exceptional customer service, addressing any questions or concerns customers may have regarding their accounts.Ensure all collection activities comply with relevant laws, regulations, and company policies.Work closely with other team members and departments to achieve company objectives and enhance the overall efficiency of the collection process.You….To be successful in this role, you must have experience in the below areas and possess the below personal qualities: Minimum 12 months experience in the customer service space in retail, hospitality, call centre environments OR Minimum 6 months experience in collections or financial hardship.Strong verbal and written communication skills with the ability to handle conversations professionally.High level of accuracy in maintaining records and handling financial data.Commitment to providing excellent customer service and maintaining positive customer relationships.Strong problem-solving skills with the ability to think on your feet.