Are you looking to escape the city for a coastal lifestyle, while still working in a role that is both creative and challenging? Are you wanting to make an impact in an exciting and thriving business? We are looking for that 'one-of-a-kind', special someone with an eagerness to learn and who is ready to dive into the dynamic world of furniture and homewares. Mixing creativity with administrative work, this will be a role that requires ownership, resourcefulness, and a keen eye for detail. We will support you with the training you need to succeed.
About Us Indigo Love is a furniture and homewares brand offering wholesale, retail, and trade. Our head office is based in South Nowra on the South Coast of NSW. Our retail stores (Few and Far), located in Huskisson, Berry, Bowral, and Thirroul, have been known to take you on a journey of discovery, where you can get lost in time, with a focus on customer experience. We specialise in sourcing one-of-a-kind pieces from around the globe to create soulful and timeless interiors. We are passionate and excited about what we do and are looking for someone to share our love for unique pieces and the stories they tell.
Duties & Responsibilities Customer Service & Order Management Monitor customer enquiries and feedback, ensuring a high level of customer satisfaction.Implement effective customer service processes, including order tracking and processing, returns, and exchanges.Address customer issues promptly and professionally.Process all online orders and product transfers to be sent for final pick to ensure accurate order fulfilment.Monitor shipping and logistics management with third parties.Collaborate with the logistics function to ensure order fulfilment through various channels meets the agreed service levels.Respond to social media enquiries and reviews.E-commerce Operations Manage and oversee all existing product listings online, ensuring all required product, MOQ and pricing information and stock availability is correct (working with Inventory and Product Teams).Ensure smooth launch of new products online including the upload of all product collateral, scheduling go live times, ensuring availability on appropriate online channels.Support new product development process by assisting Product Team in writing product descriptions that are SEO optimised.Manage collection merchandising across all sites.Website Management Oversee the maintenance and functionality of our online store websites, troubleshooting any issues or bugs.Collaborate with web developers and designers to implement improvements and optimise the user experience.Regularly update website content, ensuring it aligns with marketing initiatives, HR initiatives, and seasonal promotions.Ensure all Shopify apps are working effectively and to their best potential at all times.Regularly review Online Terms and Conditions to ensure they are current and relevant to how we operate.Experience Required Previous experience in customer service, e-commerce sales, or a related field. Shopify and Gorgias experience is highly valued.Strong understanding of e-commerce platforms and website management.Exceptional communication and interpersonal skills, both written and verbal.Excellent analytical and problem-solving skills with a data-driven approach.Exceptional organisational, time management, and multitasking abilities, with a high attention to detail.Ability to multitask and prioritise in a fast-paced environment.Ability to manage large volumes of sales and efficiently manage workload.A positive 'can-do' attitude and eagerness to learn.Why Work for Us? Choosing to join our team means becoming part of a passionate, progressive and customer-focused business. Here are some of the key benefits:
Career Growth: We are committed to the professional growth and development of our team members, providing opportunities for career progression.Collaborative Environment: We foster a positive and collaborative work culture where everyone's ideas and contributions are valued.Dynamic Industry: As a part of our team, you'll engage in the fast-paced, exciting world of furniture and homewares retail, trade, and wholesale. It's an industry that is continually evolving, offering constant learning opportunities.If you are a highly motivated, results-driven individual with outstanding customer service and communication skills who enjoys working in a team environment, we would love to hear from you!
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