You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.
Your expertise in communication, problem-solving, empathy, and conflict resolution are highly transferable and in-demand.
Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Deliver exceptional customer service and provide streamlined experiences when assisting passengers with inquiries and helping with luggage on Intercity journeys.
Be responsible for a broad range of day-to-day station operations as well as manage the station presentation, cleaning, and general maintenance.
Work alongside our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.
For more information on these positions, view the Role Description .
Also have a look at a Day in a Life of a Customer Service Attendant video: A day in the life of a regional customer service attendant
All Customer Service Attendant positions work off a shift roster where your days, start and finish times will vary based on the location and business requirements.
You may also be required to work additional hours at short notice with the potential for overtime.
A Talent Pool will be created for current and future temporary and permanent, full-time positions at Newcastle and the Central Coast for the next 18-month period.
If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.
About you
You have experience working face to face with customers and now want to be the first point of contact when our passengers arrive at your local station.
You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
You are confident and have the ability to problem solve and make prompt decisions in a fast-paced environment under pressure whilst working alongside a variety of stakeholders in a safety-focused operational environment.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system.
We connect people, communities, and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do.
We work with our local communities to deliver safe, timely, and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future.
We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve.
If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits.
This is an in-person, on-site role.
What are you waiting for...?
Connect with us .
Apply now!
Applications close: 11:59 pm Sunday, 8 September 2024
For more information about this role, please contact
People living with disabilities are supported throughout the recruitment process and at work.
Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application?
Take a look at our application tips video series .
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