Customer Care Consultant

Let's talk about this role Our Member Services team is looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!
Responsibilities: You will be the voice of nib, representing our brand by providing excellence in customer service. It is a fast-paced inbound call centre, where you can take up to 60 calls a day. The environment is very structured, with set Key Performance Indicators (KPIs). You will promote nib products and services and drive for first call resolution to queries. You will create meaningful member experiences, helping nib's members get the best value out of their health insurance. You will be part of a team that supports one another and celebrates success. #J-18808-Ljbffr