Advance Your Career with Us - Maternity Leave Cover Until Nov 2025 - Melbourne
We are excited to announce an opportunity for the role of Customer Service and Supply Chain (CS&SC) Supervisor to lead our teams based in Melbourne and Sydney. This position is perfect for someone who is passionate about providing CS&SC excellence and is looking to further their career within our organization. If you are ready to take on new challenges and make a significant impact, we encourage you to apply.
We are currently looking for an experienced, service-oriented and proactive Customer Service and Supply Chain Supervisor. Reporting to the CS/SC Manager, you'll be responsible for the day-to-day running of the team: directing, motivating, training, and assisting in offering strategic direction.
As well as promoting our company, you will be responsible for maintaining key relationships with both internal and external stakeholders. This role holds accountability for customer order fulfilment from placement through to delivery.
With a straightforward, get-it-done attitude, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues. If you're energised by working alongside colleagues who have the same passion and drive as you, we want to hear from you!
Responsibilities
Leadership and Team Management:
Lead and inspire a team of CS/SC coordinators, fostering a high-performance culture and ensuring a positive work environment.
Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
Develop and implement training programs to enhance the skills and knowledge of CS/SC team members.
Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.
Customer Service Operations:
Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
Monitor customer interactions and guide CS/SC team members on handling complex or escalated cases.
Customer Experience Enhancement:
Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
Identify trends and patterns in customer feedback and proactively implement solutions to address them.
Communication and Reporting:
Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
Prepare and present regular reports on customer service metrics, team performance, and customer feedback.
Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.
IT Experience:
D365 experience is preferred but not essential.
Microsoft Office required.
You are:
Dynamic, motivated, and results-driven people manager.
Ambitious, creative, a problem solver who knows how to push the envelope to deliver results.
Possess negotiation and motivational skills.
Passionate about delivering an outstanding experience for both team members and customers alike.
Thrives on working in a fast-paced environment.
Innovative and always looking to challenge the status quo.
A team player with a good sense of humour.
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