Customer Service and Business Manager - Manufacturing You will be results driven, passionate to deliver an amazing customer experience, determined to improve processes, and inspire others to be their best by instilling trust and confidence.
About Us
ennio International is a family-owned textile manufacturer specialising in high quality, innovative nettings, and casings for the global meat & poultry processing industries.
Our unique expertise is designing bespoke netting and fabric products to exceed our customers' expectations. As one of the first in the world to manufacture seamless netting, ennio International offers an extensive range of patented nettings and casings.
For over 65 years, the family's drive for world-class, innovative product development and design has been built by strong customer partnerships. Ennio International has a global reputation for a leading, quality assured, value added supplier, committed to creating quality products.
Your New Role
Reporting to the Managing Director your new role will involve:
Forging lasting relationships with loyal long term customers Link between production and the customer Ensuring customer orders are accurate and meet quality standards Providing stakeholders with data-driven insights for decision making, justifying improvement initiatives, and measuring progress Coordination of customer samples and monitoring of data to realise sales opportunities Oversight of the day-to-day operations of the Customer Service team (2 direct reports) Training and developing team members to reach their full potential Establishment and maintenance of customer service standards Acquiring in depth knowledge of the entire organisation's product range Assisting with global freight forwarding and supply chain concerns Coordinate with external warehouses domestic and International Assist with logistics and freight forwarding processes Measuring and reporting to key stakeholders regarding the sales efforts and successes of the department Championing a safety-first culture by role modelling safety leadership About You
A minimum of five (5) years' experience in a customer service role Knowledge of manufacturing processes Highly skilled in MS suite of products including advanced MS Excel skills Experience in the delivery of an exceptional customer experience A personable disposition and an engaging leadership style You are the coordinating link between sales and production Highly developed communication skills both written and verbal Enthusiastic leader who is results driven and grows others to achieve high performance Hands on leader, who will roll up your sleeves to get the job done Strong analytical skills and meticulous attention to detail Sound problem solving capability, creativity and solutions focused "Can do" attitude and a strong work ethic For You
Career development and skill enhancement Business casual dress Coaching and mentoring Friendly, family owned work environment An internationally expanding business Job security and on job development Competitive remuneration package Only candidates with unrestricted working rights will be invited for interview.
To Apply
Please visit to learn more about what we do.
If you are looking to take the next step in your career and develop your skills in a growing, professional, and friendly work environment, we would love to hear from you! Please attach your CV and covering letter via the link below.
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