We are currently looking for a full time permanent customer service and administrative support person to be our Registry Compliance Officer in our Registry team.
About us The Law Society of New South Wales works with and for the NSW legal profession.
We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.
About the team The role of the Registry is to effectively administer the statutory obligations of the Law Society in its processing of applications for practising certificates and Australian Registration Certificates in NSW and membership of the Law Society of New South Wales, to maintain the records of solicitors and members and to provide information to the public, members and staff about solicitors and firms in New South Wales.
About the role This is a high-quality customer service and administrative support role undertaking administrative tasks, data entry, filing duties, administering the Continuing Professional Development scheme, and processing notifications, and registrations as required by the Legal Profession Uniform Law (NSW) and the Constitution of the Law Society of New South Wales.
The role is also responsible for providing information to internal and external stakeholders about practising certificates, legal practitioners, and law practices in New South Wales.
What you'll be doing Answer enquiries from staff, the profession and the public relating to NSW practising certificates, solicitors, law practices, membership to the Law Society of NSW and any other general enquiries.
Administering the Continuing Professional Development (CPD) scheme in NSW to ensure compliance with the CPD Rules including exemptions, extensions of time, the CPD Audit and all CPD enquiries.
Assist with maintaining the statutory register by processing applications, notifications and registrations in relation to practitioner changes in details.
Processing applications for practising certificate renewals, in particular applications with CPD issues, including Large Law Firm allocations and assist with practising certificate renewal preparation as required.
Processing payments and refunds as required.
Assist with induction and training of new team members, including temporary team members.
General office duties including sending out mail-outs, filing, scanning other applications and document..
Provide back-up to the other staff members in the Registry and any other duties as directed by the Director, Licensing and Registry or the Team Leader, Registry and Administration.
About you Previous administration experience, preferably in a legal/regulatory environment.
Previous customer service experience.
Previous database management experience/management of information records.
Excellent computer skills including working knowledge of the Microsoft Office suite of applications and proficiency with e-mail, internet and database applications.
Excellent interpersonal communication skills, both written and oral.
Ability to understand and apply policies and regulations.
Ability to manage competing demands, prioritise work and meet strict deadlines with minimal supervision.
Excellent customer service skills and the ability to effectively interact with a diverse range of customers and stakeholders.
Ability to perform a comprehensive range of administrative clerical tasks with accuracy and attention to detail.
Corporate and personal integrity.
Ability to work both as part of a team and autonomously.
Motivated in undertaking repetitive tasks.
Ability to be accepting of new ideas and willing to approach new challenges.
A high degree of common sense, initiative, and flexibility, with the ability to exercise discretion and confidentiality in the performance of duties.
To apply The Law Society of New South Wales is committed to building and maintaining a respectful and inclusive workplace, appointing the best person for the role and supporting diversity.
Applications should contain a CV and cover letter that outlines your key experience and motivations for this role.