Permanent Full Time opportunity available (9 day fortnight) Certificate IV in Business or similar relevant qualification desirable LGO 2 ($64,201 - $69,909 per annum + superannuation) based on skills, qualifications and experience
Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city. Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future. Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville Our Values: Safety, Excellence, Respect, Value, Enjoyment About The Role This role is responsible for administration and customer service functions of the Billing and Recovery team, primarily using the Property and Rating database. This role supports the Billing and Recovery Section to produce accurate and timely half-yearly rates notices and supplementary rate notices and ensure the prompt and accurate resolution of customer queries and requests. In the role you must have the ability to confidently understand and apply knowledge of Council's financial policies and rating structures, Local Government statutory regulations, established guidelines, procedures, methods and practices. About You Our ideal candidate will have: Certificate IV in Business or similar relevant qualification is highly desirable. Experience within an administrative or customer service role with a multi-faceted workflow and dynamic/adaptable team. Experience in a Local Government or Utilities billing services industry is highly regarded. Ability to interpret client needs, and apply knowledge, relevant policies, legislation and established guidelines to determine and undertake appropriate course of action. High standard of written and verbal communication skills and the ability to produce accurate and professional correspondence and reports. Intermediate skills in the use of Microsoft Office tools (Word, Excel, Outlook) as well as knowledge of other billing databases and record management programs. Excellent attention to detail, time management and organisational skills to work efficiently both independently and collaboratively. Ability to demonstrate a positive and constructive attitude to both internal and external customers, and display empathy while dealing with difficult or demanding customers. Well-developed problem-solving skills including the ability to use your own initiative and knowledge to find and recommend solutions to problems within the workplace.
How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. For Further Information Review The Position Description. Closing Date: 11.45pm, Sunday 15 September 2024 What We Offer 17.5% annual leave loading Up to 5 weeks annual leave Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Learning and Development opportunities Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact
or phone 07 4727 9004 for a confidential discussion. Attachments N00085-N00089_Customer Service and Administration Officer_Updated Template_27082024_PD.pdf
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