Job Description Customer Services Advisor We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottinghamshire. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What's in it for you? Up to £22,400 (depending on experience) Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified) Industry leading training and development Demonstrable career ladder Opportunities for progression Collaborative, rewarding and fun environment Team incentives The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, but we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
Key Responsibilities: Provide property management and tenancy administration support services to branches, landlords, and tenants. Co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards. Co-ordinate and arrange relevant statutory safety checks. Skills and Experience Required: Outstanding Customer Service skills Solid administration skills Resilient, positive, numerate, and detail-oriented Organised and able to prioritise workload in a fast-paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.
Job Type: Full-time
Pay: £22,400.00 per year
Benefits: Cycle to work scheme Employee discount Free parking On-site parking Referral programme Store discount Schedule: 8 hour shift Monday to Friday No weekends Education: GCSE or equivalent (preferred) Work Location: In person
Reference ID: Customer Service Advisor Expected start date: 01/12/2024
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