Eden Brae Homes is a residential home builder in NSW and we are now seeking customer focused administrators with an interest in new home building to join our Customer Service Team based at our head office in Norwest Business Park. Our Customer Service Administrators are the key point of contact for customers as they progress through the building process, from pre-construction, construction, through to maintenance. This requires people with the skills and genuine interest in building and maintaining excellent relationships with our customers as they provide information and updates throughout the process.
Key Responsibility: Whilst the role is part of a team, you will have designated jobs where you are responsible for overseeing and implementing the administrative process for building a new home.
You will have regular contact with your customers via email and phone, meet with them as required throughout the process, prepare documentation for them, and ensure their files are kept up to date.
You will also be liaising with Developers and Councils and lodging applications to obtain approvals related to the build.
To be considered for this opportunity it is preferred that suitable candidates have: Prior experience in a similar roleAbility to provide excellent customer service, listening and acting on customer's needsExcellent communication skills with the ability to provide accurate and reliable information to customersAbility to build strong relationships with internal and external customersCompentent computer and Customer Relationship Management (CRM) skills with the ability to follow processesStrong organisation and administration skills with high attention to detailA willingness to learn more about the housing industryTraining and mentoring on our systems and processes will be provided, however your initiative, willingness to learn and commitment to quality will be the key components to your success in this role.
Please Apply Now to join our fantastic team!
www.edenbraehomes.com.au
https://www.linkedin.com/company/eden-brae-homes